How can I be sure that your employees are qualified ?
For all our staff members it is mandatory that they are licensed by the Health Authority of Abu Dhabi (HAAD) and also their country of origin.

Where can I find your offices?
Our main office in Abu Dhabi: Office # 704, Al Oataiba Building, Hamdan Street, P.O. Box 46039 Office: 02 6313331 Fax: 02 6313332 Email: info@unitedhealthcare.ae www.unitedhealthcare.ae

Do you have a formal referral process?
Please just call us, send us your email request or visit our offices and we will guide you through the necessary formalities.

Who pays for the service?
In-home skilled medical services and the frequency of services are typically prescribed by your physician and can be authorized through your health insurance provider or through self-pay. We are happy to assist in this process. If your insurance provider does not cover the services, we can provide a self-pay quote.

How long does it take before Daman approves your service?
Usually it takes 12 to 48 hours.

Do I have to be involved in the care of my relative?
You will most probably not have to be involved in the physical or medical care process at all. However, family support will be very important to help the patient improve his condition.

Do I have to be home if your team is providing care to a family member?
No. Your loved one's condition shouldn't stop you from performing your daily routine such as work or traveling.

Do you have a formal complaints process in place?
Yes we do. You can contact the office directly, ask for the patient affairs coordinator, charge nurse or the nurse manager and report your complain. We will conduct a proper investigation and will revert with qualified feedback as soon as possible.

Can I meet the healthcare team?
Yes, any time. Just give us a call and we will arrange!

Can the nurse stay with my relative while in hospital?
The nurse can accompany your relative to the hospital for follow up appointments as well as emergencies but is not allowed to perform any duties in a hospital as this could potentially cause conflict.

Can your nurses escort patients traveling outside the country for further treatment or procedures?
Yes, our licensed Nurses are qualified in and outside the country and are able to escort patients to treatment facilities outside of the UAE. We can also provide clinical care at home for patients returning to the UAE after treatment as and when required.